Refund policy

Returns

We accept returns up to 30 days after delivery. Your item must be unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 
In the event that your order arrives damaged in any way, please email us as soon as possible at info@apartment38.com with your order number and a photo of the item’s condition.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable item

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.